Account & Data Deletion — ONLIVE

Effective Date: July 7, 2026

ONLIVE accounts (Parent, Driver, Bus Attendant, and School Administrator) are provisioned by your School, so deletion is handled as a request rather than a self-service in-app action. This page explains how to request deletion of your ONLIVE account and associated data.

How to Request Deletion

Email support@onlive.co.in from the email address or phone number associated with your ONLIVE account, with the subject line "Account Deletion Request". Please include:

Your full name and role (Parent, Driver, Bus Attendant, or School Administrator).
The name of the School your account is associated with.
The email address or phone number registered on the account.

We will verify your identity and confirm the request with your School (since student transport records are School-owned data), then process the deletion within 30 days and email you a confirmation once complete.

What Gets Deleted

Your account credentials (login email/phone and password).
Your profile information (name, contact details, photograph if provided).
Your device push-notification tokens.

What Is Retained, and Why

Some data cannot be deleted immediately on request because it is School-owned operational or safety data, or is needed to meet legal obligations:

Trip, attendance, and GPS history tied to your account: retained for the period required by your School’s safety and record-keeping policies (see Data Retention in our Privacy Policy), after which it is anonymized or deleted.
Payment records (where applicable): retained as required by applicable tax and financial regulations.
Records ONLIVE is legally required to keep (e.g. for dispute resolution or regulatory compliance).

If you only want specific data removed without deleting your entire account, mention this in your email and we will do what is reasonably possible while keeping your account functional.